Terms & Conditions

High John Tech

Effective Date: [DATE — confirm before publishing]

1. Acceptance of Terms

By entering into a paid assessment, architecture, implementation, red-team, ongoing engineering, consulting, or other professional-services engagement; purchasing a digital product; or otherwise engaging High John Tech ("we," "us," "our") for a paid service, you agree to these Terms & Conditions and to the specific written agreement, proposal, statement of work, invoice, or order that governs that engagement. If there is a conflict, the engagement- specific written terms control.

2. Services Described

High John Tech provides AI systems consulting and strategy, automation and CRM systems, website and application development, AI agents, cybersecurity and secure infrastructure, marketing and revenue systems, systems architecture, authorized technical testing, and ongoing technology partnership services, along with self-serve digital products. The exact scope and deliverables of a professional-services engagement are defined in writing before paid work begins.

3. Fit Calls, Fees, Payment & Refunds

HJT may offer a short Technology Fit Call at no charge. A Fit Call is a qualification conversation and is not a free audit, assessment, design session, security review, or consulting deliverable.

Fees for assessments, architecture, implementation, authorized testing, retainers, ongoing engineering, and other professional services are based on the agreed scope and are stated in the applicable proposal, statement of work, invoice, or agreement before work begins. Payment schedules, deposits, cancellation terms, refund terms, credits, and change-order rules must also be stated in the engagement-specific documents. [NEEDS LEGAL REVIEW: confirm HJT's standard payment, cancellation, refund, deposit, and change-order language before publishing.]

Digital products purchased through a third-party storefront are also subject to that storefront's purchase and payment terms. [NEEDS LEGAL REVIEW: confirm whether HJT will publish a separate digital-product refund policy and which storefront terms apply.]

4. Client Responsibilities

You agree to provide accurate information, timely access to relevant systems, appropriate authorization for any testing, and prompt responses needed to deliver the agreed services. Delays, incomplete information, or missing access may affect delivery timelines and findings.

5. Authorization for Security or Red-Team Testing

HJT does not perform active security testing, penetration testing, adversarial testing, or other intrusive testing without explicit written authorization and an agreed scope. The scope should identify the systems, environments, accounts, data handling, methods, time windows, stop conditions, and contacts responsible for the engagement. [NEEDS LEGAL REVIEW: confirm the final authorization and rules-of-engagement language before publishing.]

6. Intellectual Property

Unless otherwise agreed in writing, High John Tech retains ownership of its pre-existing methodologies, frameworks, templates, know-how, and reusable code or system components. Ownership and licensing of client-specific deliverables are defined in the applicable engagement agreement. [NEEDS LEGAL REVIEW: confirm the default IP ownership and license position.]

7. Confidentiality

Both parties agree to handle non-public business, technical, customer, and security information shared in an engagement in accordance with the written confidentiality obligations that apply to that work. [NEEDS LEGAL REVIEW: determine whether a standalone NDA or standard mutual confidentiality clause will govern by default.]

8. Security, Compliance & Professional Advice

HJT can design, assess, implement, and test technical and operational controls within the agreed scope. Unless expressly stated in a signed agreement, HJT does not guarantee that a system is breach-proof, fully compliant with every law or standard, or free of all defects. HJT is not a law firm, accounting firm, medical provider, or regulatory authority, and its technical work is not a substitute for legal, financial, clinical, or other licensed professional advice.

9. Limitation of Liability

High John Tech makes no guarantee of a specific revenue, profit, ranking, security, compliance, or other business outcome unless an engagement-specific written agreement expressly states otherwise. [NEEDS LEGAL REVIEW: confirm warranties, exclusions, indemnification, and the final liability cap before publishing.]

10. Termination

Either party may terminate an ongoing engagement only as allowed by the engagement-specific written terms. [NEEDS LEGAL REVIEW: confirm standard notice periods, cure rights, and any early-termination fees.]

11. Governing Law

[NEEDS LEGAL REVIEW: confirm governing law, venue, dispute-resolution process, and any arbitration terms before publishing.]

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Material changes will be reflected by an updated effective date on this page.

13. Contact

Questions about these Terms & Conditions can be sent to:

High John Tech
Phone: (313) 466-4045
Email: info@highjohn.tech
Website: https://highjohn.tech