Customer-side failures that quietly cost the business money.
We examine observable customer journeys for problems such as missed calls, broken forms, slow response, lead-routing failures, follow-up gaps, booking friction, quote-request failures, and weak handoffs. This is business-system analysis — not penetration testing.
Permissioned testing for systems you are responsible for.
With written authorization and defined scope, HJT can assess AI-agent permissions, tool access, prompt-injection resistance, data boundaries, CRM workflows, APIs and webhooks, fallback logic, human handoffs, credentials, identity and access, monitoring, and resilience. We do not perform active testing against third parties without authorization.